Description : Customer Service Executive (Telephone). Company : Hedin Automotive London Ltd. Location : Hybrid remote in Dartford DA1
About us:
Hedin Automotive London, located in the UK, operates across four sites in South London at Brooklands, Croydon, West Bromley, and Dartford. We are proud to be 100% privately owned by the Hedin Group, one of the largest automotive retailers in Europe.
Position:
We have an exciting opportunity for a Customer Service Executive to join our telephone team. This is a hybrid role, providing the flexibility to work from home or at our Dartford, Croydon, or Weybridge showrooms.
About You:
As a Customer Service Executive, you will work closely with our Sales Department, handling inbound customer inquiries while upholding the high standards expected of the Hedin Group and the prestigious Mercedes-Benz brand.
Key Qualifications and Traits:
- Genuine enthusiasm for providing exceptional customer service.
- Passion for Mercedes-Benz cars and the automotive industry.
- Exceptional listening and conversational skills.
- Keen attention to detail and a knack for understanding customer needs.
Responsibilities:
- Respond to inbound customer inquiries promptly and professionally.
- Engage in meaningful conversations with customers to understand their requirements.
- Provide information on Mercedes-Benz vehicles and services.
- Maintain accurate records of customer interactions and inquiries.
- Collaborate with the Sales Department to schedule showroom visits and test drives.
Qualifications:
- Previous experience in a customer service or sales-related role is preferred.
- A genuine interest in the automotive industry, especially Mercedes-Benz cars.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Training and development opportunities.
- A supportive and collaborative work environment.
- The chance to represent a prestigious brand, Mercedes-Benz.
- Flexibility in your work arrangements (work from home or showroom locations).
How to Apply:
If you are enthusiastic about Mercedes-Benz cars, passionate about providing excellent customer service, and ready to join a dynamic team, we encourage you to apply.
Hedin Automotive London is an equal opportunity employer, and we welcome applicants from all backgrounds and experiences.
About the role (Overview):
- 40hrs per week
- Mon - Fri between 8am - 7pm, Sat 9am - 5pm & Sun 11am - 5pm
- Handling customer enquiries, creating a great experience and promoting customer showroom appointments and test drives.
Benefits:
- Opportunity to join our great value employee car scheme.
- 23 days holiday pa, rising to 25 after 2 complete years’ service.
- Company pension scheme
- In service Life Assurance
- Access to an Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more
- Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. This will include verifying your recent employment, address, credit history and standard criminal record check.
Please note we reserve the right to close a vacancy before the advertised closing date. For more information regarding our business please visit our website https://www.hedinautomotive.co.uk/
